The connectedness and interactivity of Web 2.0 challenges us to only change our behaviour online, but it always pushes schools and businesses to rethink they do to cater for clientele that are used to such fast-passed, click-of-the-button service. One particular sector that has been under great pressure to alter or face redundancy is libraries. School libraries especially are quickly realising they need to offer services to cater for the change in teaching and learning that has accompanied Web 2.0 as their users are preferring to visit Google and other Internet services over the library catalogue, under the belief that the library can no longer meet their needs. Enter the notion of Library 2.0.
The video below published by UC Berkeley discusses the notion of Library 2.0 and flags several concepts for libraries to follow when ensuring their services reflect twenty-first century, digital age services.
Keynote speaker Meredith Farkas discusses Library 2.0 as building on the concept of Web 2.0 where instead of users being only viewers of information, they became active participants in the creation of information (UC Berkeley Events, 2007). Whereas our traditional libraries acted primarily as storehouses of information, they must now evolve to reflect societal and technological changes and reevaluate how to meet the needs of users in the world of the digital age. Perhaps the biggest change libraries can make to move into the world of 2.0 is embrace the notion that our services can no longer remain static, we must constantly alter what we do to reflect the world around us, whether we have yet perfected the service or not.
The video below created by myself and colleague Helen Stower provides one example of how our libraries can enter to the world of 2.0 and evolve to meet the needs of users.
As suggested by Farkas in her UC Berkeley address, libraries need to reimagine what they can offer in their spaces and how they can enter Web 2.0 and respond to the needs of our digital age users. This involves considering exactly who the users of library are, in the case of the Mount Alvernia iCentre, this meant altering services to not only consider the needs of students of the college but all learners; teachers, parents and the wider community. After all, in the world of Library 2.0, access to the library becomes open to anyone with internet access, not just those who access the physical space. If users can access Google and other information services from the comfort of their own home, why wouldn’t they want to access the services of their school library from the same place. Hence, libraries that offer 2.0 services must allow for interaction with users via websites and social media sites. The Slideshare below highlights some key considerations for school libraries to consider when altering their services from a Library 1.0 model to that of a 2.0 model.
Most importantly, the biggest recommendation for libraries looking to enter the world of Library 2.0 is to dive and meet users where they are at, if we continue to sit back and wait for services in the digital age to become perfect and static, they will have changed before we have the chance to offer them in our spaces.
UC Berkeley Events. (2007, November 19). Building academic library 2.0 . Retrieved from https://www.youtube.com/watch?v=q_uOKFhoznI